Reference

How pokerfirma Handles Your Personal Information

This Privacy Policy covers every piece of information we collect when you open an account, make a deposit through PayPal, Venmo, or Play+, or contact support — and it tells you exactly what we do with it.

Account data protectionPayPal, Venmo, Play+ payment privacyNo data sold to third partiesState-law compliant disclosuresYour right to request changes
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pokerfirma How pokerfirma Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

Questions about your personal data, a request to access or correct your records, or a concern about how your information was handled — all of these go to the same place. Reach out through any of the channels below and include your registered account email so we can locate your records quickly. We aim to respond within the timeframe required by applicable state law.

Team online

Live Chat

Start a chat session from the account menu. Provide your registered email and a brief description of your data request so the team can pull your records without back-and-forth.

Email Support

Send your privacy request to our support address shown in your account settings. Include your full name and the specific data action you need — access, correction, or deletion inquiry.

Account Help Center

Log in, head to Account Settings, and select Privacy and Data. From there you can review what categories of data we hold and submit a formal data request directly from your profile.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We built the account and payment infrastructure around a straightforward principle: collect what we need, protect it properly, and make it easy for you to understand what we hold. Cookies, retention schedules, and account-security practices each play a specific role, and we want you to know how each one works rather than burying it in fine print.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which sections of the lobby you visit most. You can manage cookie preferences from your browser settings at any time without losing your account.

Account Security

Every login triggers a one-time passcode sent to your registered phone or email. This OTP step is separate from your password and is required even on recognized devices to prevent unauthorized account access.

Data Retention

We keep identity verification records and payment transaction logs for the period required by the state regulator in your eligible jurisdiction. After that window closes, records are deleted or anonymized per our internal schedule.

Requesting Changes

To update or correct personal data, go to Account Settings and choose Edit Profile, or contact support via live chat. Identity corrections that affect verification require a re-submission of your government-issued ID.

Your Privacy Rights — Common Questions

These are the questions we hear most often from account holders in eligible states. If your question isn't covered here, the support team can address it directly through live chat or your account's Privacy and Data section.

We collect your name, date of birth, address, and a government-issued ID for identity verification. We also log device type, IP address, and session data to secure your account against unauthorized access.

No. When you deposit via PayPal or Venmo, we receive only a transaction reference and masked payment details. Full credentials, passwords, and account numbers are never stored on our servers.

Yes. Log in, go to Account Settings, then Privacy and Data to submit a formal access request. You can also send the request through live chat or email support with your registered account email.

Retention periods follow the state regulatory requirements of your eligible jurisdiction. Payment and identity records are kept for the legally required window, then deleted or anonymized according to our internal schedule.

We do not sell your data to marketers. We share information only with licensed payment processors like Play+ and with state regulators where the law requires it — nothing beyond that.

Minor corrections like address updates can be made in Edit Profile under Account Settings. Changes that affect identity verification — such as a name correction — require you to resubmit a valid government-issued ID through the verification flow.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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