Reference

What You Agree To When You Play Here

These Terms & Conditions govern your pokerfirma account — how you open it, how you fund it with PayPal, Venmo, or Play+, and what we both commit to while you use the platform.

Account eligibility by statePayPal, Venmo & Play+ coveredWithdrawal & deposit rulesAccount closure processUpdates notified by email
pokerfirma What You Agree To When You Play Here
HOW WE OPERATE

How pokerfirma Handles Your Account Data

We keep your personal and payment data secure and use it only for account operation, identity verification, and fraud prevention. Here's what that looks like in practice across four areas.

Data Retention

We retain your account data for as long as your account is active and for the period required by applicable state regulations after closure. You can request a copy via email.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. No third-party ad-targeting cookies are set without your consent.

Account Security

Every login triggers an OTP sent to your registered mobile number or email. If you're signing in from a new device, you'll be asked to confirm your identity before the session opens.

Change Requests

To update your registered email, phone number, or linked payment method such as PayPal or Venmo, submit a request through live chat with your ID. Changes clear after verification.

CONTACT US

Reach Our Team for Terms Questions

Live Chat Open the chat icon inside your account dashboard to reach our support team directly. Use this for urgent account questions or payment disputes tied to these terms.
Email Support Send detailed terms-related questions or account-change requests to our support address found in your account settings. We respond in writing so you have a clear record.
Help Center Our help center hosts plain-language summaries of key policy sections, including how withdrawal holds work and what triggers an account review under these terms.

Common Questions About These Terms

These are the questions we hear most often about how these terms apply to your account and your payments. If yours isn't covered here, live chat is the fastest path to an answer.

No. Every deposit must come from a payment method registered in your own name. A PayPal or Venmo account belonging to a friend or family member will fail our identity check and the funds will be returned.

Duplicate accounts violate these terms. If we detect a second account tied to the same verified identity, both accounts will be suspended pending review and any pending withdrawals will be held during that process.

We send an email to your registered address before any material update takes effect. The effective date is stated clearly. If you keep using your account after that date, the updated terms apply.

Contact us through live chat or email and request closure in writing. We'll confirm your identity, process any outstanding withdrawal to your linked PayPal, Venmo, or Play+ account, then close the account.

Yes. Email your data request through the address in your account settings. We'll compile your account and transaction history and send it to your verified email address within the timeframe required by applicable state rules.

Yes. Access depends on state law. You must be physically located in an eligible state at the time you play. We rely on geolocation checks to confirm this. If your state doesn't permit online casino play, your account will be restricted.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.